Home based - Customer Experience Specialist

Nexora Talent; Charlotte (NC); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Remote position with flexible schedule

Structured onboarding and training

Supportive team environment

Opportunities for growth

Job summary

Nexora Talent is seeking a Customer Experience Specialist for a fully remote role. You will support clients across their service journey, coordinate requests, and ensure a smooth, positive experience from inquiry to completion.

The ideal candidate has strong communication, organization, and the ability to multitask using online tools. Prior customer service is a plus, but not required as training is provided.

Qualifications

• Strong written and verbal communication.
• Customer service experience preferred but not required.
• High level of organization and attention to detail.
• Ability to multitask and manage time effectively.
• Comfortable using online tools and communication platforms.
• Interest in coordination, planning, or client support services.

Responsibilities

• Respond to customer inquiries via email, phone, and messaging platforms.
• Assist clients with updates, scheduling adjustments, and general service questions.
• Provide accurate information regarding processes, timelines, and requirements.
• Coordinate and confirm service details and client arrangements.
• Maintain organized records and documentation of client interactions.
• Resolve concerns professionally, ensuring timely and effective solutions.

Skills

Communication

Customer service

Organization

Multitasking

Tools familiarity

Planning

Job description

Customer Experience Specialist (Remote)

We are seeking a detail-oriented Customer Experience Specialist to support clients throughout their service journey. In this role, you will assist with coordinating client requests, managing service details, and ensuring a smooth and positive experience from initial inquiry through completion.

You will work with clients who are organizing personal plans and scheduled experiences, helping them stay informed, prepared, and confident every step of the way. This position requires strong communication skills, organization, and a commitment to delivering high-quality service.

Key Responsibilities

• Respond to customer inquiries via email, phone, and messaging platforms.
• Assist clients with updates, scheduling adjustments, and general service questions.
• Provide accurate information regarding processes, timelines, and requirements.
• Coordinate and confirm service details and client arrangements.
• Maintain organized records and documentation of client interactions.
• Resolve concerns professionally, ensuring timely and effective solutions.

Benefits

• Remote position with flexible scheduling options.
• Structured onboarding and training provided.
• Supportive team environment with ongoing guidance.
• Opportunities for growth based on performance.

Qualifications

• Strong written and verbal communication skills.
• Customer service experience preferred but not required.
• High level of organization and attention to detail.
• Ability to multitask and manage time effectively.
• Comfortable using online tools and communication platforms.
• Interest in coordination, planning, or client support services.