Virtual Experience Associate (Work From Home)

Pro Talent HR; Chicago (IL); Remote; USD 36,000 - 60,000; Full time

Job summary

Pro Talent HR, a fully remote HR solutions provider, is seeking a Customer Experience Associate to maintain customer relationships by answering inquiries and documenting actions with accuracy. The role emphasizes responsive service and clear communication in a remote setting.

You will study products and processes to anticipate inquiries, record interactions in customer accounts, and contribute to service improvements.

Qualifications

• Customer service experience is preferred and accuracy in data entry is essential.
• Ability to study products, services, and processes to anticipate inquiries.
• Strong communication and problem-solving skills to document actions clearly.

Responsibilities

• Responds to customer inquiries and documents actions.
• Prepares for customer inquiries by studying products, services, and customer service processes.
• Gathers and researches information; forwards information; ensures customer understanding.
• Records inquiries by updating customer accounts.
• Suggests process improvements and new product/service applications.
• Keeps knowledge up to date through education opportunities.
• Completes related tasks to support the organization mission.

Skills

Product Knowledge

Informing Others

Data Entry Skills

Organization

Analyzing Information

Verbal Communication

Reporting Skills

Managing Processes

Customer Focus

General Consulting Skills

Multi-tasking

Job description

Virtual Experience Associate (Work From Home)

About the job Virtual Experience Associate (Work From Home)

Company Description (Fully Remote Job)- Urgent Hiring

At Pro Talent HR, we specialize in empowering businesses with comprehensive HR solutions tailored to drive growth and success. From talent acquisition and employee development to payroll management and compliance, our expert team partners with organizations to streamline their HR processes and enhance their workforce strategies. We're dedicated to helping companies of all sizes optimize their human capital, ensuring that they not only meet but exceed their business objectives.

Role Description

This is a full-time remote role for a Customer Experience Associate at Pro Talent.

Customer Service Associate Job Responsibilities:

Maintains customer relationship by responding to inquiries; documenting actions.

Customer Service Associate Job Duties:

• Prepares for customer inquiries by studying products, services, and customer service processes.
• Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
• Records customer inquiries by documenting inquiry and response in customers' accounts.
• Improves quality service by recommending improved processes; identifying new product and service applications.
• Updates job knowledge by participating in educational opportunities.
• Accomplishes customer service and organization mission by completing related results as needed.

Customer Service Associate Skills and Qualifications:

Product Knowledge, Informing Others, Data Entry Skills, Organization, Analyzing Information , Verbal Communication, Reporting Skills, Managing Processes, Customer Focus, General Consulting Skills, Multi-tasking