Remote Customer Experience Pro - Locksmith Tech Support

KeyMe Locksmiths; Remote; USD 60,000 - 80,000; Part time

Job summary

A locksmith service provider in New York seeks a Customer Experience Representative to handle a high volume of calls and assist customers in lockout situations. The role involves resolving customer inquiries, maintaining professionalism, and impacting the company's success by fostering customer loyalty. Candidates should have a High School diploma and at least a year of experience in a call center environment. The position offers an hourly rate of $16, health benefits, and a budget for remote office setup.

Benefits

Health, dental, and vision insurance

Remote budget for home office setup

Qualifications

• Proven experience in providing excellent service to customers.
• Minimum 1-year experience in a call center environment or equivalent.
• Ability to handle a high volume of calls and emails.

Responsibilities

• Answering customer calls regarding billing, product issues, and service questions.
• Maintaining professionalism and establishing rapport with clients.
• Impacting company success through effective problem-solving.

Skills

Excellent customer service

Problem-solving

Empathy

Multitasking

Education

High School diploma or equivalency

Tools

Zendesk

Twilio

Google Docs

Job description

A locksmith service provider in New York seeks a Customer Experience Representative to handle a high volume of calls and assist customers in lockout situations. The role involves resolving customer inquiries, maintaining professionalism, and impacting the company's success by fostering customer loyalty. Candidates should have a High School diploma and at least a year of experience in a call center environment. The position offers an hourly rate of $16, health benefits, and a budget for remote office setup.