Remote Customer Experience Pro - Las Vegas

Alignment Healthcare USA, LLC in; Las Vegas (NV); On-site; USD 25,000 - 30,000; Full time

Job summary

Alignment Health is seeking a Customer Experience Specialist in Las Vegas to deliver compassionate, seamless service to members, primarily older adults and individuals with disabilities. The role emphasizes empathy, accurate documentation, and issue resolution with strong collaboration across teams.

Responsibilities include guiding members through benefits and policies, addressing inquiries, and maintaining high-quality service standards in a fast-paced, HIPAA-compliant environment.

Qualifications

• Proficient with multiple systems and detailed workflow instructions.
• Ability to document interactions accurately and confidentially.
• Experience in customer service or member support, healthcare a plus.

Responsibilities

• Build caring connections with members using empathy and respect.
• Own interactions end-to-end and resolve inquiries on first contact when possible.
• Deliver exceptional service and maintain trust and first-call resolution.
• Respond clearly to benefits, eligibility, services, policies, and procedures.
• Document all interactions in real time for continuity of care.
• Support outreach initiatives to improve engagement and education.

Skills

Empathetic communication

CRM multitasking

HIPAA compliance

High typing speed

Bilingual (preferred)

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Excel

CRM software

Contact Center systems

Job description

Alignment Health is seeking a Customer Experience Specialist in Las Vegas to deliver compassionate, seamless service to members, primarily older adults and individuals with disabilities. The role emphasizes empathy, accurate documentation, and issue resolution with strong collaboration across teams.

Responsibilities include guiding members through benefits and policies, addressing inquiries, and maintaining high-quality service standards in a fast-paced, HIPAA-compliant environment.