Remote Customer Experience Coordinator & Events Moderator

OkWhen; Dunwoody (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health Plan

401k Plan

Paid Time Off

Job summary

OkWhen is seeking a proactive, people-focused Customer Experience Coordinator to join our team. You’ll be a key touchpoint for users—moderating virtual events, guiding clients to success on our platform, and serving as a friendly point of contact across chat, email, and video.

You’ll respond promptly to inquiries, escalate when needed, and help create helpful resources and training materials. This role requires solid communication, organization, and comfort with new software to support a

Qualifications

• Excellent communication skills — both written and verbal.
• Comfortable speaking in front of groups or individual presenters from various backgrounds and professional fields.
• Moderately organized, adaptable, and able to multitask in fast-paced environments.
• Familiarity with tools like Zendesk, Unity Intercom, Slack, Zoom, etc.

Responsibilities

• Be the friendly, go-to resource for customers via chat, email, and video during business hours and live events (includes some non-standard business hours).
• Help resolve platform questions through our ticketing platform and escalate when necessary, adhering to KPIs or SLAs.
• Maintain in-depth knowledge of our platform’s features to guide customers confidently.
• Connect end users with appropriate contacts to resolve issues outside of our scope.

Skills

Excellent communication

Public speaking

Multitasking

Self-starter

Tools

Zendesk

Unity Intercom

Slack

Zoom

Job description

OkWhen is seeking a proactive, people-focused Customer Experience Coordinator to join our team. You’ll be a key touchpoint for users—moderating virtual events, guiding clients to success on our platform, and serving as a friendly point of contact across chat, email, and video.

You’ll respond promptly to inquiries, escalate when needed, and help create helpful resources and training materials. This role requires solid communication, organization, and comfort with new software to support a