Remote Customer Experience Advocate

Key Benefit Administrators; Indianapolis (IN); Remote; USD 34,000 - 52,000; Full time

Benefits offered by this job

Comprehensive benefits

Award-winning training program

Career development opportunities

Competitive salary

Job summary

Key Benefit Administrators is seeking a Customer Experience Representative (Work at Home) to help members, providers, and clients navigate healthcare benefits with confidence and ease. This remote role emphasizes delivering a WOW customer experience through empathy, active listening, and professional guidance across multiple benefit questions.

You will advocate for customers, strive for first-contact resolution, and collaborate with teammates to support a positive, service-excellence culture.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to listen empathetically and respond professionally.
• Strong problem-solving and attention to detail.

Responsibilities

• Provide professional, accurate, and compassionate support during every interaction.
• Serve as a trusted resource using available tools and procedures to deliver accurate information and solutions.
• Take ownership of inquiries and work toward first-contact resolution.
• Build positive relationships through active listening and empathy.
• Navigate multiple systems to answer questions related to benefits, claims, eligibility, payments, and plan details.
• Document interactions thoroughly to support customer needs and compliance.

Skills

Communication skills

Active listening

Empathy

Problem solving

Confidentiality

Teamwork

Job description

Key Benefit Administrators is seeking a Customer Experience Representative (Work at Home) to help members, providers, and clients navigate healthcare benefits with confidence and ease. This remote role emphasizes delivering a WOW customer experience through empathy, active listening, and professional guidance across multiple benefit questions.

You will advocate for customers, strive for first-contact resolution, and collaborate with teammates to support a positive, service-excellence culture.