Remote Customer Escalations Specialist

First American Financial Corporation; Fort Mill (SC); Teletrabalho; USD 29 000 - 39 000; Tempo integral

Resumo da oferta

First American Financial Corporation seeks a Customer Resolution Specialist for remote work in the USA, including South Carolina and Fort Mill. You will manage escalations, research issues, and communicate resolutions to customers via multiple channels.

Role requires 5+ years of experience with customer escalations, strong MS Office skills, and excellent written and verbal communication. You will maintain case logs, meet deadlines, and coordinate with internal teams to close cases.

Qualificações

• Requires High School diploma or equivalent.
• 5+ years of related experience in customer escalations/written interactions.
• Experience handling escalations and documenting communications.

Responsabilidades

• Escalate and respond to customer inquiries via phone, email, or written communication.
• Research and troubleshoot to resolve escalated issues and ensure customer satisfaction.
• Maintain logs and files, manage a pipeline of cases with critical dates.
• Prepare written letters or emails summarizing key findings for customers.

Conhecimentos

Customer service

Research skills

Problem solving

Communication

Time management

MS Office

Written communication

Verbal communication

Diplomacy

Data entry systems

Formação académica

High School diploma

Ferramentas

Data entry system

Descrição da oferta de emprego

First American Financial Corporation seeks a Customer Resolution Specialist for remote work in the USA, including South Carolina and Fort Mill. You will manage escalations, research issues, and communicate resolutions to customers via multiple channels.

Role requires 5+ years of experience with customer escalations, strong MS Office skills, and excellent written and verbal communication. You will maintain case logs, meet deadlines, and coordinate with internal teams to close cases.