Customer Resolution Specialist — Escalation Advocate

First American Financial Corporation; Fort Mill (SC); À distance; USD 29 000 - 39 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental benefits

Vision benefits

401(k) plan

PTO

Résumé du poste

First American Financial Corporation is seeking a Customer Resolution Specialist to handle escalated inquiries via phone, email, and written communications. You will research, respond, and coordinate with relevant teams to close out complaints while maintaining meticulous records.

The role requires strong problem solving, excellent written communication, and the ability to manage multiple cases with precision and empathy.

Qualifications

• High School diploma or equivalent required.
• Typically 5+ years of related experience.
• Experience handling customer escalations and/or written interactions is preferred.

Responsabilités

• Serve as point of escalation for customer inquiries and complaints.
• Research and respond to inquiries with written or verbal communications.
• Maintain documentation of escalations and status across systems.
• Coordinate with business areas to close out complaints and issues.
• Provide training or product demonstrations as needed.

Connaissances

Customer service

Escalation handling

Communication

Research skills

Time management

Problem solving

MS Office

Documentation

Attention to detail

Formation

High School diploma

Outils

CRM systems

Data entry systems

Description du poste

First American Financial Corporation is seeking a Customer Resolution Specialist to handle escalated inquiries via phone, email, and written communications. You will research, respond, and coordinate with relevant teams to close out complaints while maintaining meticulous records.

The role requires strong problem solving, excellent written communication, and the ability to manage multiple cases with precision and empathy.