Remote Customer Care Specialist (Security Clearance)

Senture, LLC; Dallas (TX); Remote; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health & Welfare stipend

Remote work

Job summary

Senture, LLC is hiring for a remote customer service role that handles inbound and outbound calls. You will document interactions in multiple systems and adhere to client guidelines while delivering high-quality service.

The position requires a high school diploma or GED, US citizenship or at least 3 years of permanent residency, and successful completion of a multi-step security clearance process. In-person travel to Dallas or Atlanta may be required for fingerprinting and clearance.

Qualifications

• High School Diploma or GED (verification required)
• US citizenship or minimum of 3 years permanent residency
• Prior call center or customer service experience (preferred)
• Strong communication and multitasking skills
• Basic computer proficiency (multiple systems/tabs)
• Ability to pass pre-employment testing, drug screen, and background investigation

Responsibilities

• Provide professional, high-quality customer service on inbound and outbound calls
• Accurately document and update customer information in internal systems
• Verify and correct customer data as needed
• Actively listen and provide clear, helpful solutions
• Conduct outbound calls for surveys or client-specific outreach
• Meet schedule adherence and performance expectations
• Use performance data to continuously improve service delivery

Skills

Communication skills

Multitasking

Basic computer skills

Call center experience

Customer service experience

Education

High School Diploma or GED

US citizenship or permanent residency

Job description

Senture, LLC is hiring for a remote customer service role that handles inbound and outbound calls. You will document interactions in multiple systems and adhere to client guidelines while delivering high-quality service.

The position requires a high school diploma or GED, US citizenship or at least 3 years of permanent residency, and successful completion of a multi-step security clearance process. In-person travel to Dallas or Atlanta may be required for fingerprinting and clearance.