Remote Customer Care Specialist – Family Benefits

American Income Life: AO; Richmond (VA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Full benefits

Remote work

Flexible schedule

Training and advancement

Job summary

American Income Life: AO is seeking a Customer Care Representative – Virtual to support families by guiding benefit options in a fully remote role. You will serve as a trusted contact, delivering clear information with professional care and empathy.

This position emphasizes strong communication, accuracy in documentation, and teamwork. Eligibility to work in Canada or the US is required, with a focus on flexible scheduling and ongoing training to advance within the company.

Qualifications

• Legally eligible to work in Canada or US.
• High school diploma or equivalent.
• Experience in customer service, admin, or client-facing roles is a plus.
• Excellent written and verbal communication.

Responsibilities

• Clearly present benefit options through virtual meetings.
• Complete and manage documentation with accuracy and compliance.
• Build and maintain lasting client relationships through follow-up.
• Collaborate with your team to enhance service and efficiency.

Skills

Strong communication

Attention to detail

Problem solving

Team player

Education

High school diploma or equivalent

Post-secondary education is a plus

Job description

American Income Life: AO is seeking a Customer Care Representative – Virtual to support families by guiding benefit options in a fully remote role. You will serve as a trusted contact, delivering clear information with professional care and empathy.

This position emphasizes strong communication, accuracy in documentation, and teamwork. Eligibility to work in Canada or the US is required, with a focus on flexible scheduling and ongoing training to advance within the company.