Remote Customer Care Specialist (Entry-Level)

American Income Life: AO; Portland (OR); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Remote Work

Training & Support

Growth Opportunities

Bonus Incentives

Positive Team Culture

Meaningful Work

Job summary

American Income Life: AO is seeking a Remote Customer Service Representative (Entry-Level) to assist families and members through virtual appointments, guiding them through available benefit programs and required paperwork.

If you are organized, professional, and comfortable helping clients online, this remote role offers structured onboarding, coaching, and opportunities for growth within a collaborative team.

Qualifications

• Must be legally eligible to work in Canada or US.
• High school diploma or equivalent required; post-secondary education is a plus.
• Experience in customer service or admin roles is helpful but not required.

Responsibilities

• Interact with families via Zoom and virtual appointments.
• Explain benefit programs clearly and professionally.
• Assist members with forms and documentation.
• Provide ongoing service and follow-up with clients.
• Keep accurate records of conversations and applications.
• Collaborate with team to ensure positive member experience.
• Participate in training, coaching, and development sessions.

Skills

Clear communication

Attention to detail

Organization

Time management

Remote professionalism

Positive attitude

Problem-solving

Team-oriented

Education

High school diploma

Post-secondary asset

Tools

Basic online tools

Job description

American Income Life: AO is seeking a Remote Customer Service Representative (Entry-Level) to assist families and members through virtual appointments, guiding them through available benefit programs and required paperwork.

If you are organized, professional, and comfortable helping clients online, this remote role offers structured onboarding, coaching, and opportunities for growth within a collaborative team.