Remote Customer Care Specialist - Accommodations & SSD

Ampcus, Inc; Reston (VA); Remote; USD 40,000 - 55,000; Full time

Job summary

A consulting firm is seeking a Customer Care Specialist (Accommodations) based in Reston, VA (Remote). The role involves managing escalated cases, ensuring customer satisfaction, and accurate data entry. Candidates should have 3-5 years of relevant experience and strong organizational skills. Knowledge of disabilities and tools like Smartsheets is preferred. This position offers a chance to contribute meaningfully while navigating a fast-paced environment, supporting students with disabilities in critical processes.

Qualifications

• 3-5 years experience leading complex customer issues.
• Proven ability to build strong customer relationships.
• Strong organizational skills for managing multiple projects.

Responsibilities

• Handle escalated cases and ensure timely resolution.
• Communicate SSD policies effectively via email.
• Manage cases to meet service level agreements.

Skills

Customer Service

Data Entry

Problem-solving

Attention to Detail

Organizational Skills

Tools

Microsoft Office

Smartsheets

Job description

A consulting firm is seeking a Customer Care Specialist (Accommodations) based in Reston, VA (Remote). The role involves managing escalated cases, ensuring customer satisfaction, and accurate data entry. Candidates should have 3-5 years of relevant experience and strong organizational skills. Knowledge of disabilities and tools like Smartsheets is preferred. This position offers a chance to contribute meaningfully while navigating a fast-paced environment, supporting students with disabilities in critical processes.