Remote Customer Care Specialist

PNC; United States; On-site; USD 34,000 - 59,800; Full time

Benefits offered by this job

Comprehensive benefits

401(k) with company match

Paid time off & holidays

Job summary

PNC is seeking a Customer Service Representative to provide routine service support to customers contacting the Customer Care Center. The role involves addressing product, online guidance, and account questions, coordinating with internal and external partners to resolve issues efficiently.

Qualified candidates will handle inquiries, document interactions, and maintain high customer satisfaction while upholding PNC values.

Qualifications

• No university degree required; related experience or certifications may be considered.
• No Degree is stated as acceptable educational background.
• No Required Certification(s) or License(s) specified in this posting.

Responsibilities

• Performs customer service activities and initiatives for a broad range of products and issues across channels.
• Receives, investigates and responds to customer inquiries regarding products, services and issues.
• Resolves customer service inquiries and issues and refers complex or recurring problems.
• Maintains high levels of customer satisfaction and demonstrates commitment to quality in interactions.
• Documents customer interactions and completes service requests to minimize customer effort.

Skills

Accountability

Continual Improvement Process

Customer Interactions

Customer Service

Decision Making

Relationship Building

Results-Oriented

Technical Support

Education

No Degree

Job description

PNC is seeking a Customer Service Representative to provide routine service support to customers contacting the Customer Care Center. The role involves addressing product, online guidance, and account questions, coordinating with internal and external partners to resolve issues efficiently.

Qualified candidates will handle inquiries, document interactions, and maintain high customer satisfaction while upholding PNC values.