Remote Customer Care Projects Specialist

DIRECTV; Las Vegas (NV); Remote; USD 63,000 - 114,000; Full time

Job summary

DIRECTV is seeking a Specialist, Customer Care Operations Project Management to support Loyalty, Care, and Sales Centers. You will apply project management fundamentals to manage smaller components, analyze situations, identify risks, and help deliver initiatives with growing independence.

The role emphasizes working with front-end systems, testing, and stakeholder communication, with remote capability across the US (excluding Alaska).

Qualifications

• 1–3 years of project management experience in professional settings.
• Familiarity with PM principles, scope, schedule, and resources.
• Knowledge of Customer Care operations and related systems.

Responsibilities

• Supports PM tasks for internal and external Customer Care operations.
• Applies basic PM tools to manage scope, schedule, and resources.
• Uses AI/digital productivity tools to improve workflows and communication.
• Documents test results and escalates issues per procedures.
• Assists with stakeholder communication and project monitoring.

Skills

PM fundamentals

Microsoft Office

Customer Care operations

AI tooling usage

Stakeholder communication

Multitasking

Testing & documentation

Tools

AI tools: Ask Howard / Copilot

Job description

DIRECTV is seeking a Specialist, Customer Care Operations Project Management to support Loyalty, Care, and Sales Centers. You will apply project management fundamentals to manage smaller components, analyze situations, identify risks, and help deliver initiatives with growing independence.

The role emphasizes working with front-end systems, testing, and stakeholder communication, with remote capability across the US (excluding Alaska).