Remote: Customer Care Operations Project Specialist

DIRECTV; Milwaukee (WI); Remote; USD 63,000 - 114,000; Full time

Benefits offered by this job

Remote work

Job summary

DIRECTV is seeking a Specialist, Customer Care Operations Project Management to support Loyalty, Care, and Sales Centers with project tasks, testing, and process improvement. The role emphasizes applying project management fundamentals to small components while building cross-team relationships across Customer Care operations.

This remote position offers growth in project management skills and exposure to AI-assisted workflows within a large, customer-focused organization.

Qualifications

• 1–3 years of relevant project management experience.
• Working knowledge of project management principles and tools.
• Knowledge of Customer Care operations preferred, including familiarity with front-end and operational systems used within Loyalty, Care, and Sales Centers.
• Basic proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint, with the ability to create and maintain professional communications, documents, spreadsheets, and presentations.
• Practical experience using generative AI, Ask Howard or Microsoft Copilot to support business research, data analysis, communications, presentations, or workflow improvement.

Responsibilities

• Supports project management tasks for both internal and external partner Customer Care operations.
• Applies basic project management skills, tools, and techniques for scope, quality, schedule, and resource management.
• Uses approved AI and digital productivity tools to support documentation, communication, testing activities, and process improvement to improve routine workflows.
• Reviews and validates AI-generated information for accuracy, completeness, and appropriate business context before using or sharing it.
• Executes predefined test cases and scripts for front-end system testing tied to project assignments, following established testing procedures and checklists.
• Documents test results, identifies discrepancies, and escalates potential issues for review.
• Navigates front-end interfaces, simulates user workflows, and provides structured feedback on system behavior in support of project deliverables.
• Assists with project monitoring and stakeholder communication.
• Coordinates routine project activities with limited supervision.
• Develops and applies a working knowledge of front-end and operational systems used within the Loyalty, Care, and Sales Centers to support routine project tasks.
• Navigates and uses internal platforms and applications to support project tracking, communication, and documentation.
• Develops and applies a working knowledge of center-specific policies, procedures, and operational processes to ensure project tasks and deliverables align with established center guidelines.
• Seeks clarification from supervisors or subject matter experts when policy interpretation is required.
• Proactively seeks to expand system proficiency and center operations knowledge as part of ongoing skill development.

Skills

Project management basics

Microsoft Office

Customer Care operations knowledge

Generative AI tools

Communication

Multitasking

Stakeholder collaboration

Testing familiarity

Tools

AI tools (Ask Howard, Copilot)

Job description

DIRECTV is seeking a Specialist, Customer Care Operations Project Management to support Loyalty, Care, and Sales Centers with project tasks, testing, and process improvement. The role emphasizes applying project management fundamentals to small components while building cross-team relationships across Customer Care operations.

This remote position offers growth in project management skills and exposure to AI-assisted workflows within a large, customer-focused organization.