Remote: Customer Care Operations Project Specialist

DIRECTV; Cheyenne (WY); Remote; USD 63,000 - 114,000; Full time

Job summary

DIRECTV is seeking a Specialist in Customer Care Operations Project Management to support PM tasks across Loyalty, Care, and Sales Centers. The role emphasizes applying PM principles to smaller components within a broader operations context, with independence growing over time.

Responsibilities include test execution, documentation, and stakeholder communication while leveraging AI tools to enhance efficiency.

Qualifications

• 1–3 years of relevant project management experience (developing professional level).
• Working knowledge of project management principles and tools.
• Knowledge of Customer Care operations and related systems.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Experience using generative AI or digital productivity tools to support business tasks.
• Ability to manage multiple tasks and communicate with stakeholders.

Responsibilities

• Supports project management tasks for internal and external Customer Care operations.
• Applies basic PM tools for scope, quality, schedule, and resources.
• Uses AI/digital tools for documentation, testing, and process improvement.
• Reviews AI-generated information for accuracy and context.
• Executes front-end tests and documents results.
• Coordinates routine project activities with limited supervision.

Skills

Project management

Communication

Analytical thinking

Team collaboration

Tools

Microsoft Office

Job description

DIRECTV is seeking a Specialist in Customer Care Operations Project Management to support PM tasks across Loyalty, Care, and Sales Centers. The role emphasizes applying PM principles to smaller components within a broader operations context, with independence growing over time.

Responsibilities include test execution, documentation, and stakeholder communication while leveraging AI tools to enhance efficiency.