Remote Customer Care Associate — Access-a-Ride Support

ADP, Inc.; New York (NY); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Remote work option

Paid training

On-site training

Job summary

Global Contact Services is hiring for a Customer Service Remote Agent position serving the NYCTA Access-a-Ride program. The role offers Full-Time hours with training on-site and potential remote work thereafter, within a 50-mile radius of Long Island City, NY.

Strong communication and reliability are essential, with paid training provided. Primary responsibilities include handling inquiries, data entry, and maintaining a friendly, professional demeanor while delivering accurate information to

Qualifications

• Clear speaking and active listening skills are essential.
• Reliable sense of urgency, punctuality, and ability to follow directions.
• Quiet, comfortable home workspace; access to a desktop computer and reliable internet.

Responsibilities

• Provide 24/7/365 customer service for the NYCTA Access-a-Ride program.
• Assist callers with information, issue resolution, and data entry as needed.

Skills

Communication

Work ethic

Remote work setup

Cybersecurity training

Tools

Headset

Job description

Global Contact Services is hiring for a Customer Service Remote Agent position serving the NYCTA Access-a-Ride program. The role offers Full-Time hours with training on-site and potential remote work thereafter, within a 50-mile radius of Long Island City, NY.

Strong communication and reliability are essential, with paid training provided. Primary responsibilities include handling inquiries, data entry, and maintaining a friendly, professional demeanor while delivering accurate information to