Remote Customer Care Associate

Lensa; Dallas (TX); Remote; Full time

Job summary

Lensa is seeking a Customer Care Associate to provide exceptional service in a remote role. This full-time, entry-level position involves handling customer inquiries in the insurance sector, requiring strong communication skills and attention to detail. Join a dynamic team at NTT DATA, a leader in technology and business services, and enjoy competitive compensation and benefits.

Benefits

Health insurance

401k

Paid time off

Qualifications

• One year of office experience.
• Six months of remote work experience.
• Proficiency in Microsoft Windows PC applications.

Responsibilities

• Provide front-line customer service to policyholders and agents.
• Handle 75 to 100 calls daily regarding inquiries.
• Collaborate with management to resolve service issues.

Skills

Customer Service

Communication

Detail-oriented

Education

High school diploma or GED

Tools

Microsoft Windows

Job description

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About Lensa and NTT DATA

Lensa is a leading career site for job seekers at every stage. Our client, NTT DATA North America, is seeking professionals. Apply via Lensa today!

At NTT DATA, we believe that with the right people, anything is possible. Our employees' quality, integrity, and commitment have been key to our growth. We focus on hiring the best, fostering their growth professionally and personally, to ensure a bright future for both NTT DATA and its employees.

For over 25 years, NTT DATA has focused on transforming business operations through outsourcing and automation, delivering value, innovation, and competitive advantages.

We are currently seeking a Customer Care Associate to join our team remotely in the US.

Responsibilities

1. Provide front-line customer service to policyholders, beneficiaries, agents, and internal staff, ensuring customer satisfaction and meeting service standards.
2. Handle 75 to 100 calls daily, addressing inquiries about payments, policies, or claims, especially within the insurance industry (life insurance and annuities).
3. Maintain a professional and effective communication style with internal and external customers.
4. Develop knowledge of insurance products, services, and processes.
5. Collaborate with management and team members to resolve service issues proactively.
6. Meet experience requirements: at least 6 months in a detail-oriented, accountable role, and 6 months of effective communication in a professional setting.

Required Skills and Experience

1. One year of office experience.
2. One year of experience with Microsoft Windows PC applications.
3. Six months of remote work experience.
4. High school diploma or GED.
5. Own a device (cell phone or tablet) for 2-factor authentication.
6. Complete NTT DATA's call center training and demonstrate proficiency.

Schedule and Work Environment

Availability: Monday-Friday, 7:00 am - 7:00 pm CT, with rotating Saturday mornings 8:00 am - 12:00 pm CT.

Remote Work Requirements

• High-speed internet (50 Mbps or higher), wired Ethernet connection.
• Dedicated, professional workspace with minimal distractions.
• Consistent work location unless prior approval for relocation is obtained.
• Adherence to all remote work policies and protocols.

About NTT DATA

NTT DATA is a global leader in technology and business services, serving 75% of the Fortune Global 100, investing heavily in R&D, and committed to diversity and inclusion. Visit us at us.nttdata.com.

Additional Information

Position is full-time, entry-level, in the IT services and consulting industry. Compensation is $15.50/hour, with benefits including health insurance, 401k, paid time off, and more.