Customer Service Associate (Remote)

Truepill; Hayward (CA); Remote; Full time

Job summary

A leading healthcare company is seeking a Customer Service Associate to join their Patient Services team. This role involves providing compassionate assistance to patients, educating them on products, and collaborating with healthcare professionals to enhance patient care experiences. The ideal candidate will have strong communication skills, a background in healthcare or related fields, and a commitment to patient satisfaction.

Qualifications

• Experience in patient support or customer service.
• Exceptional communication skills with a focus on empathy.

Responsibilities

• Engage with patients to address inquiries and provide support.
• Educate patients on product usage and features.
• Document patient interactions and track inquiries.

Skills

Communication

Empathy

Organizational Skills

Active Listening

Education

Degree in Healthcare

Degree in Psychology

Degree in Social Work

Tools

CRM Software

Job description

At Truepill, we power the future of consumer healthcare. We started in 2016 with a vision to modernize healthcare. We provide the building blocks needed to launch and scale world-class healthcare experiences.

With millions of prescriptions shipped and millions of patients served, we work with many of the world's largest healthcare organizations - including payers, providers, life sciences companies, consumer health brands, and government agencies. And with new partners continually joining our mission, we aim to further shape the future of healthcare - one patient at a time. Come join us. Let's build something great together.

We're looking for an experienced Customer Service Associate to support our Patient Services team. You will be an individual contributor working cross functionality with other teams in the organization.

The Customer Service Associate is dedicated to providing compassionate assistance and guidance to patients using our products and services. Your role will be instrumental in ensuring patients receive the support they need to optimize their healthcare journey.

Why You'll Love Working at Truepill...

• We put patients first - We put patients first because their well-being is our priority.
• We are curious - We never settle for how it's done today. We invent how it will be done tomorrow. Because we don't just ask "why?", we ask "why not?".
• We impact with urgency - We're the spark that ignites positive change in healthcare. We create impact because we don't anticipate; we innovate.
• We lead with integrity - Leading with integrity is the foundation of trust. We always do what's best for our people, our customers, and above all, our patients.
• We hold customer confidentiality - We put discretion & confidentiality at the heart of every relationship.

You're excited about this opportunity because...

• You will engage with patients through various channels to address inquiries and provide support.
• You will offer empathetic assistance and guidance to patients navigating our products and services.
• You will educate patients on product usage, features, and benefits in a clear and understandable manner.
• You will collaborate with healthcare professionals to ensure seamless patient care experiences.
• You will document patient interactions and ensure accurate tracking of inquiries and resolutions.
• You will advocate for patients' needs and escalate complex issues as necessary for resolution.
• You will contribute to the development of patient support materials and resources.
• You will identify opportunities for process improvements to enhance patient satisfaction and outcomes.

We're excited about you because...

• You have a degree in healthcare, psychology, social work, or related fields preferred. Years of experience may also be considered in lieu of degree.
• You have previous experience in patient support, customer service, or healthcare administration.
• You demonstrate exceptional communication skills with a focus on empathy and active listening.
• You exhibit strong organizational abilities and attention to detail.
• You possess the ability to prioritize patient needs and manage multiple tasks effectively.
• You display proficiency in using CRM software and other patient support tools.
• You possess knowledge of medical terminology and healthcare regulations preferred.
• You can work collaboratively in a team environment with a patient-centric mindset.

The pay range for this position is $19.00-$22.00 / hour.

Truepill is unable to hire individuals residing in the following states / territories : Alaska, Delaware, District of Columbia, Louisiana, Maine, Mississippi, Montana, Nebraska, North Dakota, Puerto Rico, South Dakota, Utah, West Virginia, and Wyoming.

Diversity, Equity, Inclusion & Belonging

Truepill is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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