Remote Customer Application Support Analyst

Kennametal Stellite Inc.; Latrobe, Northern (Westmoreland County, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Kennametal Inc. seeks a Metal Cutting Technical Support specialist to deliver product and application support to customers, distribution partners and internal teams via phone, fax, email and online chat. CRM logging and timely resolution are required for each inquiry.

The role emphasizes English fluency, strong communication, and proficiency with Word, Excel and PowerPoint, with occasional work from home or demonstrations as assigned.

Qualifications

• Fluent English required and excellent verbal/written communication.
• Experience with CRM systems and supporting customers in technical environments.
• Proficiency with Word, Excel and PowerPoint; ability to document and share solutions.

Responsibilities

• Provide product and application support to customers, distribution partners and internal staff via phone, fax, email and online chat.
• Log client requests in the CRM database and coordinate with engineering, marketing and manufacturing resources as needed.
• Identify and report on customers' product needs or issues and track resolution progress.
• Communicate dispositions and solutions to sales personnel and team members.

Skills

English fluency

Strong communication

CRM experience

MS Office proficiency

Education

Machinist apprenticeship

Engineering degree

Tools

CRM database

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Kennametal Inc. seeks a Metal Cutting Technical Support specialist to deliver product and application support to customers, distribution partners and internal teams via phone, fax, email and online chat. CRM logging and timely resolution are required for each inquiry.

The role emphasizes English fluency, strong communication, and proficiency with Word, Excel and PowerPoint, with occasional work from home or demonstrations as assigned.