Remote CSM — Mid‑Market & Enterprise

Happy Returns, Inc.; Atlanta (GA); Remoto; USD 79.000 - 117.000; Tempo integral

Resumo da vaga

Happy Returns, Inc. in Atlanta, GA, is seeking a proactive Customer Success Manager to manage a portfolio of mid-market and enterprise retail partners, serving as the primary contact and driving product adoption and retention.

You will develop account plans, monitor health, lead quarterly business reviews, and collaborate with cross-functional teams to resolve issues and maximize value of Happy Returns' solutions. This full-time remote role offers growth and impact across retailers and logistics.

Qualificações

• 3+ years of experience in Customer Success or related roles.
• Experience managing a portfolio of business customers and building long-term client relationships.
• Experience with CRM systems such as Salesforce and proficiency in Microsoft Office or similar tools.

Responsabilidades

• Own and manage a portfolio of mid-market and enterprise retail accounts, serving as their primary point of contact.
• Build and maintain strong relationships with key customer stakeholders to understand objectives and challenges.
• Develop account plans that align Happy Returns’ solutions with retailer goals and evolving needs.
• Maintain regular communication with customers, proactively providing updates and ensuring a positive partnership experience.
• Serve as a trusted partner by providing guidance and ongoing support.

Conhecimentos

Customer Success

Account Management

Client Services

Communication

Project Management

Data Analysis

Formação

Bachelor’s degree or equivalent

Ferramentas

Salesforce

Microsoft Office

Descrição da vaga

Happy Returns, Inc. in Atlanta, GA, is seeking a proactive Customer Success Manager to manage a portfolio of mid-market and enterprise retail partners, serving as the primary contact and driving product adoption and retention.

You will develop account plans, monitor health, lead quarterly business reviews, and collaborate with cross-functional teams to resolve issues and maximize value of Happy Returns' solutions. This full-time remote role offers growth and impact across retailers and logistics.