Remote CSM — Data-Driven, End-to-End Ownership

Pave Talent; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Equity

Health coverage

Remote work in US

Sponsorship not available

Job summary

Pave Talent and our client are seeking a Customer Success Manager to own a mid-market book, handling 20–30 accounts with independence and data-driven oversight.

This is not a support role; you will guide how the platform is applied, conduct quarterly business reviews, and partner with an experienced sales team during onboarding. Remote from anywhere in the United States, with occasional headquarters travel.

Qualifications

• Three or more years owning customer relationships in enterprise software or professional services.
• Experience managing large data sets to oversee a book of accounts.
• Experience running structured client touchpoints such as quarterly or executive reviews.
• Consultative operating style rather than sales-led approach.
• Ability to work independently in a fully remote role.
• Experience serving customers in an operations-heavy industry.
• Management consulting background, particularly implementation-heavy work.
• Experience in business process design, outsourcing, or outsourced operations environments.
• Hands-on use of AI tooling to automate recurring account reporting.

Responsibilities

• A book of up to twenty to thirty mid-market accounts, smaller and faster moving than the enterprise segment.
• Quarterly business reviews across that book, with an internal report generator already built and running.
• Early churn detection and portfolio prioritization driven by the data.
• Renewal and account health outcomes across the segment.
• Customers who want a real say in how the platform gets applied to their operation, which makes this a guidance job.
• A share of the operating model and success metrics the function is standing up now.

Job description

Pave Talent and our client are seeking a Customer Success Manager to own a mid-market book, handling 20–30 accounts with independence and data-driven oversight.

This is not a support role; you will guide how the platform is applied, conduct quarterly business reviews, and partner with an experienced sales team during onboarding. Remote from anywhere in the United States, with occasional headquarters travel.