Remote Cruise & Resort Experience Coordinator

Travelbynight; Chicago (IL); Remote; USD 38,000 - 62,000; Full time

Job summary

Travelbynight is seeking a Cruise & Resort Experience Coordinator to help clients choose and book vacations from remote locations. You’ll learn about cruise lines, ships, resorts, destinations, and onboard or on-property experiences while researching and coordinating vacations for clients.

No cruise expertise is required at start; training from cruise lines, resorts, and other suppliers is provided as you grow your knowledge and skills.

Qualifications

• Curious, dependable, detail-oriented and client-focused.
• Background in hospitality, customer service, sales, education, events, or administrative support helpful.
• No cruise expertise required; training provided.

Responsibilities

• Learn about travelers' vacation preferences and priorities.
• Research cruise itineraries, ships, resorts, and destinations.
• Compare accommodations and vacation options.
• Coordinate reservations and vacation components.
• Research excursions, activities, and experiences.
• Provide reminders and travel information.
• Follow up before departure.
• Support clients with questions or changes.

Skills

Curious

Dependable

Detail-oriented

Communication skills

Job description

From choosing the right cruise ship to finding a resort that checks all the boxes, sometimes the biggest challenge for travelers is simply figuring out which option is right for them.

As a Cruise & Resort Experience Coordinator, you'll help clients navigate those choices.

You'll learn about cruise lines, ships, resorts, destinations, accommodations, and onboard or on-property experiences while helping clients research and coordinate their vacations.

Your Role

Client requests will vary, but your work may involve:

• Learning about a travelers vacation preferences and priorities
• Researching cruise itineraries, ships, resorts, and destinations
• Comparing accommodations and available vacation options
• Helping clients understand differences between properties or experiences
• Coordinating reservations and vacation components
• Researching excursions, activities, and additional experiences
• Providing reminders and important travel information
• Following up before departure
• Supporting clients when questions or changes arise

No Cruise Expertise Yet? That's Okay.

Previous industry experience isn't required.

You'll have opportunities to complete training from cruise lines, resorts, destinations, and other travel suppliers while developing your knowledge over time.

We're looking for people who are curious, dependable, detail-oriented, and comfortable communicating with clients.

A background in hospitality, customer service, sales, education, events, or administrative support can be especially helpful.

Why This Opportunity?

This remote role offers flexible scheduling, ongoing mentorship, professional development, and access to travel-industry training and resources.

It's particularly well suited for someone who enjoys learning the differences between products and then helping another person figure out which one fits them best.

If you love the idea of becoming the person who can confidently answer, "Which cruise or resort should I choose?" we'd like to hear from you.

Basic Requirements

• Applicants must reside in the United States, United Kingdom, Australia, Spain, or Latin America.
• Access to a computer or smartphone with reliable internet.