Remote Cruise Concierge & Travel Planner

Pacific Journey Consulting; Napa (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Comprehensive training

Remote schedule

Career growth

Travel benefits

Performance-based pay

Job summary

Pacific Journey Consulting is seeking Cruise Support Specialists to assist clients in planning and booking travel from a remote location. You will design itineraries and book flights, hotels, and tours, while delivering exceptional service.

Strong communication skills and a reliable internet connection are essential; hospitality or customer service experience is a plus. You will report to a team lead and collaborate with colleagues and suppliers to ensure top-notch travel experiences.

Qualifications

• Strong interpersonal and communication skills required.
• Reliable internet connection and device required.
• Customer service or hospitality experience is a plus.

Responsibilities

• Design and book customized travel itineraries.
• Evaluate client preferences and budgets to recommend solutions.
• Book a variety of travel services including flights, hotels, and tours.
• Provide professional support before, during, and after travel.
• Troubleshoot and resolve client concerns.
• Attend ongoing training and professional development sessions.
• Collaborate with colleagues and suppliers for optimal service delivery.

Skills

Interpersonal skills

Communication skills

Reliable internet

Reliable device

Customer service experience

Hospitality experience

Job description

Pacific Journey Consulting is seeking Cruise Support Specialists to assist clients in planning and booking travel from a remote location. You will design itineraries and book flights, hotels, and tours, while delivering exceptional service.

Strong communication skills and a reliable internet connection are essential; hospitality or customer service experience is a plus. You will report to a team lead and collaborate with colleagues and suppliers to ensure top-notch travel experiences.