Remote Cruise Booking Specialist with Flexible Hours

Wanderwell Collective; Atlanta (GA); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Flexible remote work

Travel discounts and industry perks

Ongoing training and development

Career growth opportunities

Job summary

Wanderwell Collective is recruiting a remote Virtual Cruise Booking Agent to assist clients with cruise bookings, selections, and management. You will leverage cruise industry knowledge to tailor recommendations based on client preferences and budgets while delivering excellent customer service.

This role emphasizes strong communication, sales ability, and organizational skills, with opportunities to upsell travel services and coordinate with cruise partners for the best deals.

Qualifications

• Experience in travel sales, reservations, or customer service preferred.
• Strong knowledge of cruise lines, destinations and travel industry trends.
• Excellent verbal and written communication; able to multitask effectively.

Responsibilities

• Assist clients with cruise inquiries, reservations, and modifications via phone, email, and online platforms.
• Provide expert guidance on cruise destinations, itineraries, ship amenities, and travel requirements.
• Process bookings and payments while ensuring accuracy and compliance with company policies.
• Maintain strong client relationships through personalized service and follow-ups.
• Stay updated on cruise line promotions, policies, and travel regulations.
• Collaborate with cruise partners to secure the best deals and exclusive perks.
• Address client concerns and troubleshoot booking issues professionally.
• Upsell and cross-sell travel services such as excursions, insurance, and pre/post-cruise stays.

Skills

Travel sales

Reservations

Customer service

Cruise knowledge

Communication

Multitasking

CRM software

MS Office

Independent work

Upselling

Education

CLIA certification

Tools

CRM software

Microsoft Office Suite

Online booking platforms

Job description

Wanderwell Collective is recruiting a remote Virtual Cruise Booking Agent to assist clients with cruise bookings, selections, and management. You will leverage cruise industry knowledge to tailor recommendations based on client preferences and budgets while delivering excellent customer service.

This role emphasizes strong communication, sales ability, and organizational skills, with opportunities to upsell travel services and coordinate with cruise partners for the best deals.