Remote Cruise Booking Concierge

Premier Destination Group; Jacksonville (FL); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Structured onboarding

Cruise booking platforms access

Ongoing development

Flexible work environment

Team-oriented culture

Job summary

Premier Destination Group seeks a Customer Support Cruise Specialist to help clients plan and book memorable cruises from start to finish. In this entry-level role you will guide inquiries, present itineraries, and coordinate reservations with care.

Training is provided, and you can work remotely within the US. The position emphasizes customer service, organization, and proactive follow-up to ensure a smooth travel experience for every traveler.

Qualifications

• Strong communication skills with a customer-first approach.
• Detail-oriented with the ability to stay organized.
• Comfortable using online systems and booking tools.
• Ability to work independently in a remote or structured environment.
• Customer service, hospitality, or administrative experience is helpful but not required.

Responsibilities

• Assist clients with exploring cruise options, itineraries, and onboard experiences
• Support the booking and confirmation process for cruise reservations
• Respond to customer questions regarding destinations, cruise lines, and travel requirements
• Review reservation details to ensure accuracy, including dates and traveler information
• Maintain organized records of client bookings and communications
• Provide timely follow-up and support before and after travel

Skills

Communication

Detail-oriented

Booking tools

Independent work

Customer service experience

Job description

Premier Destination Group seeks a Customer Support Cruise Specialist to help clients plan and book memorable cruises from start to finish. In this entry-level role you will guide inquiries, present itineraries, and coordinate reservations with care.

Training is provided, and you can work remotely within the US. The position emphasizes customer service, organization, and proactive follow-up to ensure a smooth travel experience for every traveler.