Remote CRM Product Lead — Provider Experience

Humana Inc; Lincoln (NE); A distancia; USD 126.000 - 174.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus incentive plan

Remote work

Descripción de la vacante

The Provider CRM Lead (Lead Product Manager) at Humana Inc. defines and advances the strategy, roadmap, and adoption of CRM capabilities to create a more connected, data-driven provider experience.

You will collaborate across business, operations, digital, analytics, and technology to improve provider engagement and operational efficiency. You will report to the AVP, Product Management, driving end-to-end lifecycle, building scalable, AI-enabled personalization and automation, and ensuring data

Formación

• Bachelor’s degree.
• 8+ years leading CRM implementation.
• 2+ years of project leadership experience.
• Ability to translate business priorities into product requirements, user stories, roadmaps, and delivery plans.
• Experience partnering across business, operations, technology, analytics, and digital teams to implement enterprise solutions.
• Strong analytical skills with data-driven decision making.
• Excellent communication, stakeholder management, and change management skills.

Responsabilidades

• Define and communicate the long-term CRM vision, strategy, and roadmap.
• Align CRM investments with business objectives and customer needs.
• Identify opportunities to improve acquisition, retention, loyalty, and lifetime value through CRM innovation.
• Lead end-to-end product lifecycle from discovery through delivery and ongoing optimization.
• Mentor and guide other product managers and cross-functional team members.
• Own CRM platform capabilities including customer profiles, segmentation, lead management, campaign management, workflow automation, reporting, and integrations.
• Partner with engineering teams to define scalable architecture and platform enhancements.
• Drive platform modernization and adoption of AI-driven personalization and automation capabilities.
• Ensure data quality, governance, privacy, and compliance standards are maintained.

Conocimientos

CRM

Product Management

Stakeholder Management

Data Analysis

Change Leadership

Communication

Educación

Bachelor’s degree

Herramientas

CRM platforms

Project management tools

Descripción del empleo

The Provider CRM Lead (Lead Product Manager) at Humana Inc. defines and advances the strategy, roadmap, and adoption of CRM capabilities to create a more connected, data-driven provider experience.

You will collaborate across business, operations, digital, analytics, and technology to improve provider engagement and operational efficiency. You will report to the AVP, Product Management, driving end-to-end lifecycle, building scalable, AI-enabled personalization and automation, and ensuring data