Remote CRM Implementation Lead - Onboarding & Launch

Zoom; Overland Park (KS); Hybrid; USD 89,000 - 177,000; Full time

Benefits offered by this job

Hybrid/Remote work

Benefits program

Job summary

Zoom is seeking an Implementation professional to drive onboarding for growth and commercial customers. You will run programmatic onboarding from kickoff to launch, map CRM structures, and configure integrations with Salesforce, HubSpot, Snowflake, and S3.

You’ll work closely with Sales, Marketing, and RevOps to ensure value realization and scalable playbooks. You’ll manage 15+ concurrent projects, guide architecture discovery, and enable customers to operate independently post go-live.

Qualifications

• 2–4 years in SaaS implementation, customer success, onboarding or similar customer-facing technical role
• Hands-on knowledge of CRM infrastructure incl. Salesforce and/or HubSpot, incl. custom objects, field mapping, reporting dependencies
• Familiarity with B2B GTM ecosystem and implementation platforms
• Experience with sales, marketing, or RevOps teams and relevant data dependencies
• Strong facilitation and communication skills, able to explain complex concepts to technical and non-technical audiences
• Excellent organization and time management across multiple engagements, proactive and decisive

Responsibilities

• Lead 15+ concurrent implementations for growth and commercial customers
• Conduct architecture discovery sessions mapping CRM structures and data sources
• Configure core integrations including CRM connectors (Salesforce, HubSpot), data warehouse connections (Snowflake, S3)
• Drive milestones across kickoff, workshops and enablement training
• Guide integration across GTM ecosystem including sales engagement and marketing automation
• Track progress, manage delivery risk, escalate dependencies as needed
• Partner with Customer Success for smooth handoffs at close of implementations

Skills

CRM implementation

Salesforce

HubSpot

GTM tooling

Data integration

Tools

Salesforce

HubSpot

Snowflake

S3

Job description

Zoom is seeking an Implementation professional to drive onboarding for growth and commercial customers. You will run programmatic onboarding from kickoff to launch, map CRM structures, and configure integrations with Salesforce, HubSpot, Snowflake, and S3.

You’ll work closely with Sales, Marketing, and RevOps to ensure value realization and scalable playbooks. You’ll manage 15+ concurrent projects, guide architecture discovery, and enable customers to operate independently post go-live.