Remote Creative Operations Director

Humana Inc; Phoenix (AZ); Hybrid; USD 168,000 - 231,000; Full time

Job summary

Humana Inc. seeks a Director, Creative Operations to lead the operational engine of Humana’s Creative and Content organization.

You will establish scalable workflows, governance, resource planning, and performance reporting to ensure compliant, on-brand work moves quickly and consistently. You will partner with creative leadership, account teams, MarTech, CDIA, procurement, and compliance to optimize intake, prioritization, risk controls, and data-driven decisions, while guiding budgeting,

Qualifications

• Bachelor’s degree in Marketing, Communications, Business, Operations, or related field, or equivalent professional experience.
• 8+ years of experience in creative operations, marketing operations, agency operations, production operations, or related operational leadership roles.
• 3+ years of experience leading teams, managing managers, or directing cross-functional operational programs.
• Demonstrated experience building or improving intake, workflow, resource management, prioritization, reporting, or governance processes in a matrixed organization.
• Experience partnering with creative, marketing, technology, analytics, compliance, and business stakeholders to deliver operational improvements.

Responsibilities

• Lead creative operations strategy, including intake, prioritization, resourcing, workflow design, production governance, and delivery standards across the in-house agency.
• Establish and improve operating processes that increase quality, speed, transparency, and accountability across creative and content development.
• Partner with MarTech, CDIA, compliance, and business teams to strengthen tools, reporting, approvals, risk controls, and data-informed decision making.
• Oversee resource planning, capacity management, vendor coordination, and budget-related operational inputs to ensure work is staffed and delivered effectively.
• Partner with procurement to maintain vendor contract renewals, support timely approvals, and ensure vendor agreements align with operational needs and budget expectations.
• Partner with Finance to track team budget performance month-over-month, surface variances, and support timely budget planning and forecasting decisions.
• Oversee quality assurance practices for the team, ensuring creative and content deliverables meet brand, compliance, accessibility, and operational standards before delivery.
• Define operational metrics and routines that help leaders identify bottlenecks, improve performance, and scale creative support for Humana’s strategic priorities.

Skills

Operational leadership

Team leadership

Cross-functional collaboration

Process improvement

Stakeholder partnerships

Data-driven decisions

Education

Bachelor’s degree or equivalent experience

Tools

Workfront

Aprimo

Monday.com

AEM

Job description

Humana Inc. seeks a Director, Creative Operations to lead the operational engine of Humana’s Creative and Content organization.

You will establish scalable workflows, governance, resource planning, and performance reporting to ensure compliant, on-brand work moves quickly and consistently. You will partner with creative leadership, account teams, MarTech, CDIA, procurement, and compliance to optimize intake, prioritization, risk controls, and data-driven decisions, while guiding budgeting,