Head of Creative Operations & Workflow Strategy

Humana Inc; Atlanta (GA); Hybrid; USD 168,000 - 231,000; Full time

Job summary

Humana Inc. seeks an accomplished Director of Creative Operations to lead the in-house agency's operational engine, establishing scalable workflows, governance, and budget input across creative and content teams.

You'll partner with Creative, Account, Marketing, MarTech, CDIA, procurement, and compliance stakeholders to remove workflow friction, improve intake, and drive data-informed decisions that elevate member and business outcomes.

Qualifications

• Bachelor’s degree or equivalent professional experience in Marketing, Communications, Business, Operations, or related field.
• 8+ years in creative/marketing operations or related leadership roles.
• 3+ years leading teams or cross-functional programs.
• Experience building intake, workflow, resource management, prioritization, reporting, or governance processes.
• Experience partnering with creative, marketing, technology, analytics, compliance, and business stakeholders.

Responsibilities

• Lead creative operations strategy across in-house agency, including intake, prioritization, resourcing, workflow design, production governance, and delivery standards.
• Establish and improve processes to increase quality, speed, transparency, and accountability.
• Partner with MarTech, CDIA, compliance, and business teams to strengthen tools, reporting, approvals, and risk controls.
• Oversee resource planning, capacity management, vendor coordination, and budget inputs.
• Maintain vendor contract renewals alignment with operational needs and budget expectations.
• Collaborate with Finance to track budget performance and forecast decisions.
• Oversee QA to ensure brand, compliance, accessibility, and operational standards.
• Define metrics and routines to identify bottlenecks and scale support.

Skills

Creative operations

Operations leadership

Stakeholder collaboration

Workflow optimization

Resource planning

Budget management

Data reporting

Education

Bachelor’s degree in Marketing, Communications, Business, Operations, or related field

Tools

Workfront

Aprimo

Monday.com

AEM

Job description

Humana Inc. seeks an accomplished Director of Creative Operations to lead the in-house agency's operational engine, establishing scalable workflows, governance, and budget input across creative and content teams.

You'll partner with Creative, Account, Marketing, MarTech, CDIA, procurement, and compliance stakeholders to remove workflow friction, improve intake, and drive data-informed decisions that elevate member and business outcomes.