Remote Corporate Travel Counselor | Sabre Expert

American Express Global Business Travel; Phoenix (AZ); Remote; USD 39,000 - 73,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Access to 20,000+ courses on learning

Inclusion Groups participation

Job summary

Amex Global Business Travel is seeking a Travel Counselor to join our highly skilled remote team serving corporate clients. The role emphasizes exceptional service, awareness of traveler needs, and expertise in GDS Sabre, with shifts across the 8am–8pm EST window for US-based teams.

We value inclusive culture, career progression, and flexible benefits across regions. The position supports domestic and international travel arrangements and compliance with travel policies.

Qualifications

• Passion for excellence in client service and proactive needs anticipation.
• Native GDS expertise (Sabre).
• Strong international travel knowledge.
• Phone and email servicing experience.
• Professional written and verbal communication.
• Attention to detail and integrity with traveler data.
• Experience in business travel, leisure travel, or airline reservations.
• Ability to resolve issues quickly and independently with suppliers.
• Teamwork and openness to feedback.

Responsibilities

• Advise and arrange travel for corporate clients (individuals and groups).
• Research travel options and proactively anticipate traveler needs to sell additional services.
• Arrange and book domestic and international travel for air, road, rail, and accommodations.
• Ensure compliance with travel policy, service provider policies, and regulatory requirements.
• Use positive telephone service techniques and handle special customer requests.
• Collaborate within the team to coach, mentor, and provide constructive feedback to improve service levels.

Skills

GDS Sabre expertise

International travel knowledge

Phone and email servicing

Professional communication

Attention to detail

Teamwork and feedback

Tools

GDS Sabre

Job description

Amex Global Business Travel is seeking a Travel Counselor to join our highly skilled remote team serving corporate clients. The role emphasizes exceptional service, awareness of traveler needs, and expertise in GDS Sabre, with shifts across the 8am–8pm EST window for US-based teams.

We value inclusive culture, career progression, and flexible benefits across regions. The position supports domestic and international travel arrangements and compliance with travel policies.