Remote Corporate Travel Consultant Sabre Expert

American Express Global Business Travel; Phoenix (AZ); Remote; USD 39,000 - 73,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Learning platform access

Inclusion initiatives

Job summary

Amex GBT is seeking a Global Servicing Travel Consultant to join our highly skilled remote team. You will advise and arrange travel for corporate clients across multiple markets, using Sabre GDS and ensuring adherence to travel policies and regulatory requirements.

The role requires 2+ years of corporate travel experience, Sabre proficiency, and strong communication and customer service skills. You’ll work flexible shifts and collaborate with team members to drive high service levels.

Qualifications

• Minimum of 2 years’ corporate travel experience.
• Minimum of 2 years’ Native GDS expertise in Sabre.
• Excellent verbal and written communication skills.
• Excellent customer service skills in a travel environment.
• Strong time management and organizational skills including multi-tasking and prioritizing of workload while ensuring quality.
• Fares & ticketing knowledge – including RTW and complex fares.
• Knowledge of products including car service, hotels and rail.
• Domestic & international destination/geographical knowledge.
• Maintaining up to date knowledge of international travel notifications and guidelines per government/client rulings.
• Demonstrated understanding of the relevant customer base.
• Ability to adapt communication style to the audience, lead traveler to desired outcomes, and adapt to change.
• Work across teams and departments.

Responsibilities

• Advise and arrange travel for corporate business customers in the US, Canada, UK and Australia Markets.
• Conduct analysis and research on travel options and proactively anticipate traveler needs to sell additional services.
• Arrange and book domestic and international business travel, in varying complexity, for air, road, rail, and accommodations.
• Use Sabre as the Global Distribution System (GDS).
• Ensure compliance to customers’ travel policy, service provider policies, and regulatory requirements.
• Use positive telephone service techniques and handle special customer requests.
• Prevent fraudulent calls by following security protocols.
• Collaborate with your team to coach, mentor, and provide constructive feedback to improve service levels.

Skills

Sabre GDS

Corporate travel experience

Communication skills

Customer service

Time management

Fares & ticketing

Travel products knowledge

Domestic & international knowledge

Travel policy knowledge

Cross-team collaboration

Adaptability

Shift flexibility

Job description

Amex GBT is seeking a Global Servicing Travel Consultant to join our highly skilled remote team. You will advise and arrange travel for corporate clients across multiple markets, using Sabre GDS and ensuring adherence to travel policies and regulatory requirements.

The role requires 2+ years of corporate travel experience, Sabre proficiency, and strong communication and customer service skills. You’ll work flexible shifts and collaborate with team members to drive high service levels.