Remote Corporate Trainer: Engage, Design & Elevate Teams

Gainwell Technologies; Maine; Remote; USD 52,000 - 74,000; Full time

Benefits offered by this job

401(k) match

Health benefits

Educational assistance

Generous vacation policy

Job summary

Gainwell Technologies is seeking a skilled Trainer to empower customer experience teams through engaging, learner-centered training. The role sits within the Learning, Knowledge, and Innovation team (LKI) and emphasizes scalable, impactful programs for call center agents and cross-department education.

You will design, deliver, and assess training that aligns with modern adult learning principles, supporting Medicaid-related initiatives and improving learner outcomes.

Qualifications

• Three or more years of experience as a corporate/executive trainer or facilitator.
• Passion for training and ability to facilitate in a virtual classroom.
• Strong presentation and interpersonal skills.
• Experience with adult learning principles and learner engagement techniques.
• Demonstrated curriculum development, presentation, and instructional design skills.

Responsibilities

• Deliver engaging, interactive training sessions to new and existing call center agents and other departments (e.g., Claims, Provider Enrollment).
• Facilitate virtual training programs to enhance employee skills and performance.
• Adapt training delivery to various learning styles and needs.
• Design visually engaging training materials and presentations meeting modern adult learning principles.
• Collaborate with LKI team, SMEs, and account lenders to ensure effective, user-friendly materials.
• Provide post-training support and resources to learners and leadership.
• Assess training outcomes through surveys, feedback, and performance metrics.

Skills

Corporate trainer

Virtual training

Presentation

Adult learning

Curriculum development

Instructional design

Job description

Gainwell Technologies is seeking a skilled Trainer to empower customer experience teams through engaging, learner-centered training. The role sits within the Learning, Knowledge, and Innovation team (LKI) and emphasizes scalable, impactful programs for call center agents and cross-department education.

You will design, deliver, and assess training that aligns with modern adult learning principles, supporting Medicaid-related initiatives and improving learner outcomes.