Onsite Copier Service Tech II

Marco Technologies; Cockeysville (MD); On-site; USD 30,000 - 46,000; Full time

Job summary

Marco Technologies is seeking a Copier Service Technician II to maintain, service, and repair copier equipment at client sites within a designated territory. The role emphasizes timely, high-quality work and cost-effective service, with focus on customer satisfaction and professional conduct.

Responsibilities include diagnosing issues, maintaining vehicle stock, following service procedures, and continuous training on new equipment. A valid driver’s license and a reliable work ethic are required.

Qualifications

• Associate degree and/or 2 years of relevant experience required.
• Direct service experience with Sharp, Canon, HP and/or Konica preferred.
• Valid Driver's License, proof of personal insurance, and acceptable driving record.

Responsibilities

• Troubleshoot, diagnose, and resolve maintenance and repair issues at client locations within a designated territory.
• Ensure high client satisfaction by courteous, timely, and cost-effective service.
• Maintain inventory for tools, parts and supplies in vehicle stock and participate in inventories.
• Meet metrics and follow Field Service Manual procedures and expectations.
• Complete technical training on all new equipment and stay current with technology.
• Represent Marco professionally and adhere to dress code.

Skills

MS Office

Outlook

Communication

Independent judgment

Problem solving

Team collaboration

Attention to detail

Resource management

Safety awareness

Education

Associate degree or equivalent experience

Job description

Marco Technologies is seeking a Copier Service Technician II to maintain, service, and repair copier equipment at client sites within a designated territory. The role emphasizes timely, high-quality work and cost-effective service, with focus on customer satisfaction and professional conduct.

Responsibilities include diagnosing issues, maintaining vehicle stock, following service procedures, and continuous training on new equipment. A valid driver’s license and a reliable work ethic are required.