Remote Contract CAPS Operations Analyst

Padmore Global Connections LLC; Atlanta (GA); Remote; USD 70,000 - 90,000; Part time

Job summary

Georgia Department of Early Care and Learning (DECAL) seeks a CAPS Operations Analyst to support the Georgia Childcare Administrative and Payments system (GACAPS) by gathering and documenting business needs and translating them into actionable requirements.

The role involves collaborating with the CAPS Senior Technical Solutions Manager, creating business and system process flows, developing training materials, and providing process support to end users statewide.

Qualifications

• Bachelor's degree in a related field from an accredited college or university.
• Four or more years of experience with technology development projects acting as a liaison between business users and technical staff.
• Two or more years of experience automating and documenting business processes.
• Two or more years of experience creating user stories with well-defined acceptance criteria on Jira/DevOps/Microsoft Project/TFS.
• Certification: CBAP/CCBA/ PMI-PBA or similar certification.
• Advanced skills in Microsoft Word, Excel (e.g., VLOOKUPs and pivot tables), and PowerPoint.
• Intermediate skills in SharePoint and information databases.
• Excellent oral, written, analytical, presentation and interpersonal communication skills.

Responsibilities

• Serves as a lead or subject matter expert in the planning, development, testing, deployment and evaluation phases of the SDLC for GACAPS.
• Maintains a comprehensive understanding of GACAPS functionality and its role in achieving business objectives.
• Responsible for eliciting, documenting and maintaining functional and non-functional requirements as enhancement user stories.
• Participates in business requirement gathering and refinement sessions with business subject matter experts, partner programs, and agencies and external vendors.
• Reviews and provides feedback on technical requirements created by vendors, programs, or agencies.
• Assists in the development and execution of user acceptance test scripts.
• Perform the review and analysis of issues or bugs and present recommendations for resolution based on analysis.
• Coordinates with Agile Solution Manager to communicate issues and resolutions.
• Creates and maintains business and systematic process flows.
• Collaborate with CAPS Business Solution Owner to create clear communication to end users on all process or procedural changes.
• Coordinates with vendors and technical staff to ensure functionality is consistent with program policies and standards.

Education

Bachelor's degree

Job description

Georgia Department of Early Care and Learning (DECAL) seeks a CAPS Operations Analyst to support the Georgia Childcare Administrative and Payments system (GACAPS) by gathering and documenting business needs and translating them into actionable requirements.

The role involves collaborating with the CAPS Senior Technical Solutions Manager, creating business and system process flows, developing training materials, and providing process support to end users statewide.