Remote Contact Center Trainer

The Travel Corporation; Costa Mesa (CA); Remote; USD 42,000 - 53,000; Full time

Job summary

The Travel Corporation is seeking a Contact Center Trainer to design and deliver engaging training for our global contact centers. You will build onboarding programs, partner with leaders to close capability gaps, and create digital content that elevates service quality across brands.

You will work with Litmos, Articulate, and other learning platforms, ensuring onboarding experiences connect employees with our brands, products and exceptional service standards.

Qualifications

• 1+ year of experience in training, facilitation, learning and development or coaching.
• Experience delivering instructor-led or virtual training within a fast-paced operational environment.
• Confident facilitator with strong communication, presentation and interpersonal skills.
• Engage diverse audiences with creativity, patience and professionalism.
• Organized and adaptable, with the ability to manage multiple priorities while maintaining strong attention to detail.
• Proficient with Microsoft 365, including Microsoft Teams, and comfortable using webinar and presentation tools.
• Comfortable learning and working with systems such as Litmos, Articulate, Tropics, Genesys and Salesforce.
• You can flex your working hours when needed to collaborate with teams across different time zones.

Responsibilities

• Design and deliver instructor-led and virtual training programs for new and existing Contact Center employees.
• Create and update new-hire, product and ongoing development programs that build knowledge, confidence and performance.
• Partner with managers to identify capability gaps and deliver targeted learning solutions that support performance goals.
• Track training effectiveness and provide actionable insights on employee progression and development.
• Develop and maintain interactive digital learning content using platforms such as Litmos and Articulate.
• Maintain a clear training calendar and communicate learning opportunities and resources across internal platforms.
• Create an engaging and supportive onboarding experience that builds employee connection and brand advocacy from day one.
• Occasionally support Contact Center operations to remain connected to customer needs, team workflows and evolving processes.

Skills

Training delivery

Facilitation

Communication skills

Time management

Tools

Litmos

Articulate

Tropics

Genesys

Salesforce

Microsoft 365/Teams

Job description

The Travel Corporation is seeking a Contact Center Trainer to design and deliver engaging training for our global contact centers. You will build onboarding programs, partner with leaders to close capability gaps, and create digital content that elevates service quality across brands.

You will work with Litmos, Articulate, and other learning platforms, ensuring onboarding experiences connect employees with our brands, products and exceptional service standards.