Remote Contact Center Supervisor - Patient Experience

CVS Health Corporation; United States; Remote; USD 44,000 - 77,000; Full time

Job summary

Oak Street Health seeks a Supervisor, Contact Center Service to lead a remote team of advocates delivering high-quality patient care. You will oversee daily operations, coach staff, monitor performance, and help implement staffing and recognition programs aligned with service standards.

This full-time role requires 6+ months of call center supervision, a high school diploma (degree preferred), US work authorization, and strong communication.

Qualifications

• At least 6 months experience supervising in a high-volume call center.
• High School diploma or equivalent required, undergraduate degree preferred.
• Ability to multitask, prioritize, and manage time effectively; flexible and positive attitude.
• Effective communication and organization skills.
• Outstanding phone demeanor and etiquette.
• High level of integrity.
• US work authorization.

Responsibilities

• Supervise a team and manage performance in collaboration with the team manager.
• Provide daily direction to advocates for timely, knowledgeable patient calls.
• Evaluate processes and suggest improvements for efficiency and service.
• Ensure training and resources are available for staff.
• Provide regular performance feedback and coaching to team members.
• Conduct performance reviews for skill and behavior improvement.

Skills

Supervising in call center

US work authorization

Communication skills

Time management

Education

High School diploma or equivalent

Undergraduate degree preferred

Tools

Google Docs

Google Sheets

Job description

Oak Street Health seeks a Supervisor, Contact Center Service to lead a remote team of advocates delivering high-quality patient care. You will oversee daily operations, coach staff, monitor performance, and help implement staffing and recognition programs aligned with service standards.

This full-time role requires 6+ months of call center supervision, a high school diploma (degree preferred), US work authorization, and strong communication.