Remote Contact Center Service Advocate I

Oak Street Health, part of CVS Health; Richmond (VA); On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement savings options

Paid time off

Wellness programs

Job summary

Oak Street Health, a CVS Health company, is seeking a remote CC Service Advocate I to help manage patient appointments and deliver unmatched patient experiences. You will handle inbound/outbound calls, schedule appointments, enter data, and ensure clear communication with patients.

The role is full-time with 40 hours per week, occasional weekend shifts, and a comprehensive benefits package. Training is provided to support growth within the service center.

Qualifications

• High School diploma or equivalent required.
• 1 year of customer service experience (call center experience preferred).
• US work authorization required.
• Proficient PC skills, including basic Microsoft Excel skills.

Responsibilities

• Schedule patient appointments via inbound and outbound calls.
• Provide courteous and professional service and address inquiries.
• Enter patient information and appointment details into the scheduling system.
• Communicate appointment details and instructions clearly.
• Resolve scheduling conflicts promptly.
• Collaborate with medical staff to ensure smooth scheduling operations.
• Follow up to confirm appointments and provide reminders.
• Maintain accurate records of interactions and transactions with patients.

Skills

Remote work experience

Customer service experience

Education

High School diploma or equivalent

Job description

Oak Street Health, a CVS Health company, is seeking a remote CC Service Advocate I to help manage patient appointments and deliver unmatched patient experiences. You will handle inbound/outbound calls, schedule appointments, enter data, and ensure clear communication with patients.

The role is full-time with 40 hours per week, occasional weekend shifts, and a comprehensive benefits package. Training is provided to support growth within the service center.