Remote Contact Center Agent - Bilingual

Human Coalition; Plano (TX); Remote; USD 32,000 - 48,000; Full time

Job summary

Human Coalition is seeking a dedicated Contact Center Agent for a full-time, remote role serving clients across the United States. You will answer inbound calls and chats, schedule sonograms, and coordinate with the Salesforce CRM to manage appointments and reminders.

Bilingual English/Spanish skills are valued and teamwork is essential to support women facing unplanned pregnancies with compassionate guidance.

Qualifications

• Excellent communication skills
• Self-motivated, able to multitask and goal focused
• Service oriented
• Able to work well in a team environment
• Excellent computer skills
• Adaptable to change
• Sales experience preferred
• Background in counseling, pro-life, crisis center helpful
• Bilingual English & Spanish speaking

Responsibilities

• Answer inbound calls/chats
• Utilize the CRM database (Salesforce)
• Listen attentively
• Set appointments
• Attend to appointment reschedules and reminders

Skills

Communication skills

Customer service

Multitasking

Teamwork

Computer skills

Adaptability

Bilingual English/Spanish

Sales experience

Counseling background

Job description

Human Coalition is seeking a dedicated Contact Center Agent for a full-time, remote role serving clients across the United States. You will answer inbound calls and chats, schedule sonograms, and coordinate with the Salesforce CRM to manage appointments and reminders.

Bilingual English/Spanish skills are valued and teamwork is essential to support women facing unplanned pregnancies with compassionate guidance.