Compliance Systems QA Analyst

CrossCountry Mortgage, LLC; United States; On-site; USD 85,000 - 115,000; Full time

Job summary

CrossCountry Mortgage, LLC is seeking a Compliance Systems QA Analyst to validate loan origination system functionality against regulatory requirements, internal policies, and business expectations. The role blends hands-on testing with interpretation of regulatory needs, documenting findings and collaborating with stakeholders to deliver practical solutions.

Responsibilities include designing tests, executing both scripted and exploratory testing, and ensuring clear pass/fail outcomes with

Qualifications

• Bachelor's degree or equivalent in a relevant field.
• Experience in QA/testing, compliance, business analysis, or a similar analytical role in mortgage or financial services, preferred.
• Experience with loan origination systems, disclosure/document testing, and tools such as Jira or similar tracking systems.

Responsibilities

• Evaluate loan origination system functionality and workflows to confirm regulatory requirements, internal policies, and business rules are reflected in system behavior.
• Review regulatory requirements and change summaries and determine how those requirements should appear in the LOS, including expected rules, fields, workflows, and outputs.
• Take ownership of assigned issues by interpreting requirements, defining expected system behavior, validating implementation, and escalating when necessary.
• Design and execute tests based on regulatory requirements, system design documents, or high-level guidance, not only pre-written test scripts.
• Run structured test scripts provided by Compliance and expand testing as needed to cover scenarios and edge cases.
• Perform exploratory testing when results are unexpected or incomplete, investigating related issues and adjacent functionality.
• Document testing results clearly and thoroughly so reviewers understand passes, failures, and observed behavior.
• Prepare testing work product with scenario descriptions, steps, screenshots, data, and pass/fail conclusions.

Skills

QA/testing

Compliance

Business analysis

Mortgage operations knowledge

LO system understanding

Education

Bachelor's degree or equivalent

Tools

Jira

Job description

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview

The Compliance Systems QA Analyst supports compliance and regulatory change efforts by validating that loan origination system functionality and related workflows correctly reflect regulatory requirements, internal policies, and business expectations. This role goes beyond executing test scripts and functions as a hands-on tester and problem solver who can interpret regulatory requirements, determine how they should appear in the system, design and execute appropriate tests, and clearly communicate results. The Compliance Systems QA Analyst is responsible for documenting findings, logging questions and exceptions, and working with stakeholders to confirm issues and support practical solutions.

Job Responsibilities

• Evaluate loan origination system functionality and workflows to help confirm that regulatory requirements, internal policies, and business rules are accurately reflected in system behavior.
• Review regulatory requirements and change summaries and determine how those requirements should appear in the LOS, including expected rules, fields, workflows, and outputs.
• Take ownership of assigned issues by interpreting requirements, defining expected system behavior, validating implementation, and escalating to the Compliance SME or Legal only when requirements are ambiguous, high risk, or involve complex cross functional considerations.
• Design and execute tests based on regulatory requirements, system design documents, or high-level guidance, not only pre-written test scripts.
• Run structured test scripts provided by Compliance and expand testing as needed to cover scenarios, edge cases, and related behaviors that may impact compliance.
• Perform exploratory testing when results are unexpected or incomplete, investigating related issues and adjacent functionality rather than stopping at the first identified defect.
• Document testing results clearly and thoroughly so reviewers can understand exactly what passed, what failed, and what behavior was observed.
• Prepare testing work product that includes scenario descriptions, steps taken, screenshots, data used, and clear pass/fail conclusions.
• Log questions, exceptions, and potential issues that arise during testing and work with Compliance, Legal, Technology, and Operations stakeholders to obtain answers and validate findings.
• Help recommend next steps or potential solutions for confirmed issues, based on understanding of regulatory requirements and system behavior.
• Retest impacted areas when configurations change, rules are updated, or annual regulatory updates occur, ensuring prior issues are resolved and new issues are identified.
• Maintain organized testing evidence, issue logs, and trackers so that testing activities are traceable and audit ready.
• Communicate testing status, key findings, and open questions in a clear and concise manner to Compliance and project leads.
• Collaborate with cross-functional partners to clarify expected behavior, understand impact of defects, and support timely remediation.

Qualifications And Skills

• Bachelor's degree or equivalent combinations of education, training, professional certifications, and relevant experience.
• Relevant education, training, certifications, or experience in compliance, mortgage operations, business analysis, legal support, quality assurance, or a related field.
• Experience in mortgage or loan operations, preferred.
• Experience in QA/testing, compliance, business analysis, or a similar analytical role in mortgage or financial services, preferred.
• Experience with loan origination systems, disclosure/document testing, and tools such as Jira or similar tracking systems, preferred.
• Understanding of how a loan moves through the origination process end-to-end and what is expected both operationally and from a compliance standpoint