Remote Compliance Call Quality Analyst

Reliant Capital Solutions, LLC; Columbus (OH); Remote; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life and Dis.

401K

Paid Vacation and Holidays

Paid Training

Job summary

Reliant Capital Solutions is seeking a Compliance Call Monitoring Representative to join our remote team in Ohio. You will support audits, monitor calls for regulatory compliance, and ensure deliverables are completed on time.

The role requires attention to detail, strong communication, and the ability to work independently. Training is provided; Full-time schedule with a focus on performance and teamwork.

Qualifications

• High School Diploma or GED required.
• Strong focus on accuracy and completeness.
• Ability to perform root cause analysis.
• Excellent listening, oral, written, and interpersonal skills.
• Ability to work independently and resolve practical problems.
• Ability to communicate effectively with peers, management, and clients.
• Analytical, teamwork, organization and time management skills are critical.
• Excellent judgement and integrity.
• Experience with Microsoft Office (Word, Excel, and Outlook).
• 1 year QA call auditing or call center experience preferred.
• Ability to learn and adapt to ongoing changes.
• Ability to receive and implement performance feedback and coaching.

Responsibilities

• Coordinate with Compliance Team to ensure audits are completed in a timely and efficient manner.
• Monitor collector calls using software/tool available.
• Ensure client compliance deliverables are completed timely.
• Review and audit telephone calls for regulatory and contractual compliance.
• Assist as needed with the daily letter process, providing coverage when other employees are taking PTO.
• Any additional responsibilities assigned by management

Skills

Accuracy & detail

Communication skills

Interpersonal skills

Independence

Problem solving

Microsoft Office

QA call auditing

Adaptability

Feedback & coaching

Education

High School Diploma or GED

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Reliant Capital Solutions is seeking a Compliance Call Monitoring Representative to join our remote team in Ohio. You will support audits, monitor calls for regulatory compliance, and ensure deliverables are completed on time.

The role requires attention to detail, strong communication, and the ability to work independently. Training is provided; Full-time schedule with a focus on performance and teamwork.