Remote Complex Claims Adjuster - Tech-Driven Insurtech

Root Inc.; United States; On-site; USD 53,800 - 60,000; Full time

Job summary

Root Inc. is seeking a Complex Adjuster to manage a caseload of intricate auto claims, investigating both coverage and liability while pushing the boundaries of what’s required.

You’ll leverage data and technology to improve the claims experience for policyholders and claimants across the United States. In this role you will collaborate with a team of skilled professionals, maintain timely communication, and apply liability principles to closing claims.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Ability to obtain additional insurance licenses within 30 days.
• 3-5 years of file ownership experience in handling insurance claims.
• Proficient in reading and interpreting policy language.
• Strong understanding of liability and casualty principles.
• Experience managing complex personal auto claims to closure.

Responsibilities

• Deliver an industry-leading claims experience for policyholders and claimants.
• Verify coverage and determine liability for a wide range of accident scenarios.
• Consistently make prompt and courteous contact with all parties involved in a claim.
• Utilize strong time management and organizational skills to proactively manage pending claims and tasks.
• Interact and communicate effectively with customers, peers, vendors, and managers.
• Engage in learning opportunities to expand knowledge of personal lines claims, court decisions, and policy changes.

Skills

Policy interpretation

Liability assessment

Time management

Communication with customers

Attention to detail

Problem solving

Growth mindset

File ownership

Education

Bachelor's degree or equivalent experience

Job description

Root Inc. is seeking a Complex Adjuster to manage a caseload of intricate auto claims, investigating both coverage and liability while pushing the boundaries of what’s required.

You’ll leverage data and technology to improve the claims experience for policyholders and claimants across the United States. In this role you will collaborate with a team of skilled professionals, maintain timely communication, and apply liability principles to closing claims.