Remote Community & UGC Campaign Manager

Emporia Group, Inc.; United States; Remote; USD 34,000 - 62,000; Full time

Job summary

Emporia Group, Inc. is seeking a Community Manager to oversee engagement across digital platforms, validate UGC, and track sentiment while coordinating with brand partners to amplify campaigns. You will ensure compliance with campaign mechanics and deliver structured reporting.

This independent contractor, 100% remote role emphasizes campaign mechanics, reporting, and timely responses. You will manage vouchers, escalate issues, and produce weekly updates for optimization.

Qualifications

• Bachelors degree in Marketing, Communications, Media, or related field preferred.
• At least 2 years of experience in community management, social media moderation, or digital campaign support.
• Strong familiarity with social platforms (TikTok, Instagram, Facebook) and UGC validation practices.
• Experience with campaign reporting, sentiment monitoring, and issue escalation.
• Excellent communication skills, with the ability to craft structured responses and manage community tone.
• Highly organized and detail-oriented, with the ability to manage multiple deliverables in fast-paced campaigns.
• Proactive, responsive, and collaborative when working with cross-functional teams.

Responsibilities

• Oversee and validate in-app reviews against campaign criteria (e.g., rating, keyword mentions, screenshots).
• Coordinate voucher disbursement (free treat vouchers, UGC rewards) in partnership with brand teams and aggregators, ensuring adherence to mechanics and SLAs.
• Monitor UGC entries across TikTok, Instagram, and Facebook; validate compliance with campaign rules and shortlist standout content for amplification.
• Craft and maintain Campaign FAQ Guides and response templates for use by community management teams.
• Provide real-time engagement on community posts (likes, comments, shares) and respond to queries/concerns as needed.
• Escalate urgent issues such as negative sentiment spikes, delivery/product concerns, or voucher redemption problems.
• Track campaign performance metrics, including voucher disbursement, engagement levels, and sentiment analysis.
• Submit Weekly Community Reports summarizing highlights, user reactions, UGC performance, and actionable insights for campaign optimization.
• Recommend iterative improvements based on user feedback, review insights, or keyword trends.

Skills

Community management

Social media moderation

Campaign reporting

Sentiment monitoring

UGC validation

Excellent communication

Organizational skills

Education

Bachelor's degree in Marketing, Communications, Media

Job description

Emporia Group, Inc. is seeking a Community Manager to oversee engagement across digital platforms, validate UGC, and track sentiment while coordinating with brand partners to amplify campaigns. You will ensure compliance with campaign mechanics and deliver structured reporting.

This independent contractor, 100% remote role emphasizes campaign mechanics, reporting, and timely responses. You will manage vouchers, escalate issues, and produce weekly updates for optimization.