Remote Community Outreach & Enrollment Specialist

ConcertoCare; New York (NY); Remote; USD 29,000 - 33,000; Full time

Benefits offered by this job

Monthly Bonus Incentive

Health benefits

401k with match

PTO + holidays

Job summary

ConcertoCare is seeking a Community Outreach Sales Rep (Patient Engagement Specialist) to engage prospective patients, explain our care model, and guide enrollment. You will be a first point of contact, building trust, overcoming objections, and coordinating with clinical teams to smooth onboarding.

The role requires healthcare/customer service background, a track record in sales or enrollment, and ability to work with Salesforce.

Qualifications

• 1 year of experience in a healthcare, patient-oriented position.
• 1 year of experience in providing customer service.
• Sales experience and history of consistently achieving sales goals/metrics preferred.

Responsibilities

• Conduct high-volume outreach to prospective patients, building rapport and creating meaningful engagement through consultative conversations.
• Clearly communicate the value and benefits of ConcertoCare's services, addressing questions and overcoming barriers to enrollment.
• Drive patient enrollment by identifying needs, handling objections, and motivating patients to take action.
• Utilize creative outreach strategies, including phone, in-person, and community-based engagement, to connect with difficult-to-reach patients.
• Manage a pipeline of prospective patients and prioritize activities to maximize enrollment opportunities.
• Track outreach activities, enrollment progress, and patient interactions in Salesforce and electronic medical record systems.
• Schedule initial patient appointments and coordinate required intake activities to ensure a smooth onboarding experience.
• Respond to inbound inquiries from prospective patients and caregivers, educating them on available services and guiding them through enrollment.
• Collaborate with clinical and operational teams to remove barriers and ensure successful patient engagement.
• Maintain the highest standards of professionalism, patient confidentiality, and regulatory compliance.

Skills

Healthcare experience

Customer service experience

Sales experience

Appointment scheduling

CNA/MA background

Call center experience

Patient service passion

Tools

Salesforce

Job description

ConcertoCare is seeking a Community Outreach Sales Rep (Patient Engagement Specialist) to engage prospective patients, explain our care model, and guide enrollment. You will be a first point of contact, building trust, overcoming objections, and coordinating with clinical teams to smooth onboarding.

The role requires healthcare/customer service background, a track record in sales or enrollment, and ability to work with Salesforce.