Remote Community Manager — Brand Voice & Engagement

Aquent; USA; Remote; USD 110.000 - 120.000; Vollzeit

Zusammenfassung

Aquent is seeking an experienced Community Manager to join its Marketing team. The role will be the voice of the company across Reddit, Discord, and other social spaces, actively engaging creators, de-escalating issues, and translating online sentiment into actionable product and policy feedback.

Reporting to the Director of Brand and Communications, you will oversee community operations, set engagement guidelines, and partner with cross-functional teams during launches and policy updates to

Qualifikationen

• 4+ years in community management, brand reputation, or social strategy.
• Deep experience navigating Reddit and Discord culture, plus X, Instagram, Threads, YouTube, Bluesky.
• Strong written communication with the ability to stay calm under pressure and guide executives.
• Hands-on use of social listening and analytics tools and turning unstructured text into dashboards.

Aufgaben

• Reputation & Issue Management: Monitor brand mentions and sentiment across Reddit, Discord, social channels, review sites, and niche forums; escalate with Comms, Trust & Safety, and Legal as needed.
• Community Engagement: Represent the company with an authentic voice; engage on Reddit, Discord, and creator forums; correct misinformation and de-escalate conflicts.
• Voice of the Community: Synthesize qualitative chatter into prioritized, evidence-backed insights for Product, Design, Policy, and Support teams.
• Community Operations & Strategy: Oversee operation, moderation standards, and tooling for company-owned spaces; set engagement guidelines ahead of major launches.

Kenntnisse

Community management

Crisis communication

Brand reputation

Data interpretation

Tools

Brandwatch

Sprout Social

Sprinklr

Jobbeschreibung

Aquent is seeking an experienced Community Manager to join its Marketing team. The role will be the voice of the company across Reddit, Discord, and other social spaces, actively engaging creators, de-escalating issues, and translating online sentiment into actionable product and policy feedback.

Reporting to the Director of Brand and Communications, you will oversee community operations, set engagement guidelines, and partner with cross-functional teams during launches and policy updates to