Global Community Engagement Specialist

Aquent; New York (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

Aquent partners with a global technology leader to shape the user and creator experience across major public engagement channels. You will manage queries, deflect issues, and craft replies that resonate with diverse audiences while distilling feedback for product strategy.

You will work across social media, forums, and app store reviews, coordinating with Product, Marketing, and Operations to ensure consistent, brand-safe engagement at scale.

Qualifications

• 2–3+ years of professional communications writing experience (social copy, blogs, PR, or marketing).
• Hands-on experience running active public-facing social media or community channels.

Responsibilities

• Monitor, triage, and respond to user queries across public platforms to educate users, deflect issues, and safeguard brand reputation.
• Collaborate with product leads to develop engagement strategies and act as a liaison between product teams and the creator/user community during new feature rollouts.
• Define, launch, and execute day-to-day community engagement workflows across major app store platforms.
• Analyze user trends and distill community feedback into concise internal communications and escalations for cross-functional partners.
• Drive user-generated content initiatives by nurturing top contributors, organizing presentations, outreach, and product question handling.
• Deliver external communications with a friendly, empathetic, clear persona for modern audiences.
• Partner with Product, Marketing, Social Listening, and Operations to maintain strong cross-functional relationships.

Skills

Professional communications writing

Public-facing social media management

Tools

Sprinklr

Brandwatch

Job description

Aquent partners with a global technology leader to shape the user and creator experience across major public engagement channels. You will manage queries, deflect issues, and craft replies that resonate with diverse audiences while distilling feedback for product strategy.

You will work across social media, forums, and app store reviews, coordinating with Product, Marketing, and Operations to ensure consistent, brand-safe engagement at scale.