Remote Commercial Trucking Insurance Account Manager

Insurance Office of America; La Presa (CA); On-site; USD 88,000 - 95,000; Full time

Benefits offered by this job

Bonus potential

Health insurance

Paid holidays

401K with employer match

Career growth

Work-life balance

Community service

Supportive teammates

Job summary

Insurance Office of America in the United States seeks an Account Manager - Commercial Lines to oversee an assigned book, retain clients, and coordinate daily admin and service tasks, resolving issues and ensuring accuracy.

The ideal candidate has 3+ years in account management or 5+ years in insurance, active P&C license, CIC preferred, and strong analytical, communication, and MS Office skills.

Qualifications

• 3+ years of account management experience, or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing; CIC or equivalent preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolving complex issues.
• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor delinquent accounts and collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms.
• Monitor and maintain activity/suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team.
• Deliver excellent service, anticipate needs, and respond quickly to requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve performance.
• Demonstrate integrity and leadership.

Skills

Account management

Insurance knowledge

Customer service

Communication

Analytical skills

Organizational skills

MS Office

Education

Active P&C license

CIC or equivalent

High School Diploma

Tools

MS Office

Job description

Insurance Office of America in the United States seeks an Account Manager - Commercial Lines to oversee an assigned book, retain clients, and coordinate daily admin and service tasks, resolving issues and ensuring accuracy.

The ideal candidate has 3+ years in account management or 5+ years in insurance, active P&C license, CIC preferred, and strong analytical, communication, and MS Office skills.