Remote Commercial Trucking Insurance Account Manager

Insurance Office of America; Tempe (AZ); On-site; USD 88,000 - 95,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays

Career progression

Work-life balance

Job summary

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage an assigned book of business, ensure retention, and support new business. You will coordinate day-to-day admin tasks, resolve complex issues, and drive service excellence.

Ideal candidates hold 3+ years in account management or 5+ years in insurance, with active P&C licensing and preferred CIC designation. Strong MS Office and customer-service skills are essential.

Qualifications

• 3+ years of account management experience, or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active P&C license required; CIC or equivalent designation preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).

Responsibilities

• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, and claims.
• Manage policy expirations and renewals.
• Conduct client research, submissions, negotiate coverages, and present proposals.
• Monitor reports and collect delinquent balances.
• Maintain agency management systems and carrier/vendor platforms.
• Monitor activity to ensure timely completion.
• Maintain transparent communication with the team regarding workload and issues.
• Deliver proactive service and quick response to requests.
• Stay updated on company policies and procedures.
• Seek best practices to improve performance.
• Demonstrate integrity and leadership to champion IOA values.

Skills

Account management

Insurance brokerage

Customer service

Communication

Problem solving

Analytical skills

Organizational skills

Team leadership

Education

High School Diploma or equivalent

CIC or equivalent designation preferred

Tools

MS Office

Job description

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage an assigned book of business, ensure retention, and support new business. You will coordinate day-to-day admin tasks, resolve complex issues, and drive service excellence.

Ideal candidates hold 3+ years in account management or 5+ years in insurance, with active P&C licensing and preferred CIC designation. Strong MS Office and customer-service skills are essential.