Remote Commercial Insurance Account Manager - Trucking

Insurance Office Of America, Inc.; Idaho; Remote; USD 88,000 - 95,000; Full time

Benefits offered by this job

Bonus potential

Health insurance

401K with match

Career growth

Work-life balance

Community service

Team environment

Job summary

Insurance Office of America is seeking an Account Manager for Commercial Lines to manage an assigned book, retain clients, and support new business. You will coordinate day-to-day administrative and client service activities, resolving complex issues with accuracy and timely follow-through.

The role emphasizes technical insurance knowledge, leadership of the account management team, and proactive service delivery across renewals, billing, and coverage analysis.

Qualifications

• 3+ years of account management experience, or 5+ years in insurance.
• Active licensing; CIC or equivalent preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Technical Competence: Maintain technical competence and industry expertise.
• Team Leadership: Direct daily activities of the account management team.
• Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Policy Management: Manage policy expirations and renewals.
• Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion.
• Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Policy Compliance: Stay updated on company policies and procedures.
• Continuous Improvement: Seek and adopt best practices to improve individual and team performance.
• Champion IOA Values: Demonstrate integrity and leadership.

Skills

Account management

Customer service

Communication

Multitasking

Analytical thinking

Organizational skills

MS Office

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking an Account Manager for Commercial Lines to manage an assigned book, retain clients, and support new business. You will coordinate day-to-day administrative and client service activities, resolving complex issues with accuracy and timely follow-through.

The role emphasizes technical insurance knowledge, leadership of the account management team, and proactive service delivery across renewals, billing, and coverage analysis.