Remote Commercial Lines Account Manager Associate

Insurance Office Of America, Inc.; Port Hueneme (CA); Remote; USD 65,000 - 75,000; Full time

Benefits offered by this job

Competitive salaries and bonus

Company-paid health insurance

Paid holidays vacations and sick time

401K with employer match

Professional growth and career

Respectful culture and work/familyLife

Community service commitment

Supportive teammates and rewarding env

Job summary

Insurance Office of America, Inc. is seeking an Account Manager Associate - Commercial Lines.

The role supports the account team with policy administration, billing, claims, and renewals while maintaining regulatory diligence and high service levels. The ideal candidate has a P&C license (CIC or equivalent preferred) and 3+ years in account management or 5+ years in insurance, with strong communication and organizational skills and proficiency in MS Office.

Qualifications

• 3+ years of account management experience or 5+ years in the insurance industry.
• Active license; CIC or equivalent preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

Responsibilities

• Maintain technical competence and industry expertise.
• Assist in directing day-to-day activities of Team Support/Receptionist, Account Assistant, and/or Account Associate.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, gather underwriting information, perform loss run analysis, prepare submissions, evaluate and negotiate coverages and pricing, prepare and present proposals, bind coverage, and follow up for policy issuance.
• Process tasks accurately and within required timeframes.
• Assist in reviewing contracts to ensure proper coverages are included.
• Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Monitor and maintain activity/suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve individual and team performance.
• Demonstrate integrity and leadership.

Skills

Account management

Customer service

MS Office

Education

High School Diploma or equivalent

Tools

MS Office Suite

Job description

Insurance Office of America, Inc. is seeking an Account Manager Associate - Commercial Lines.

The role supports the account team with policy administration, billing, claims, and renewals while maintaining regulatory diligence and high service levels. The ideal candidate has a P&C license (CIC or equivalent preferred) and 3+ years in account management or 5+ years in insurance, with strong communication and organizational skills and proficiency in MS Office.